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Tobacco Program Support and Health Insurance Navigator

Reports to:  Tobacco Program Manager and Navigator Program Manager
Location:  Tallahassee, FL or Panama City, FL

Description:  The Tobacco Program Support is a key member of the tobacco program team. They will be responsible for assisting with answering the phone, data entry, client tracking, referral calls, mailing clients supplies, and preparation of tobacco program materials for courses, events, and reports. They will also facilitate tobacco cessation classes and attend community events as needed. This position will provide administrative support to the Tobacco Program Manager and Tobacco Program Coordinator. This position will also assist uninsured families and individuals in understanding their health insurance options through the Federal Marketplace and provide guidance in completing the application and choosing insurance plans.

Specific Tasks:

  1. Attend Tobacco Treatment Specialist (TTS) Training within the first six months of hire and then once every five years thereafter.
  2. Make assigned calls to clients, such as dashboard referral calls (3 contact attempts within ten business days), reminder calls, follow-up calls, and relapse prevention calls, and document outcomes into Tobacco Free Florida’s AHEC Cessation Tracker (TFFACT) database system.
  3. Preregister participants using TFFACT, and send corresponding Zoom link when the client registers and again on the day of class.
  4. Enter all referrals into TFFACT within three business days of receipt of referral; follow Department approved referral procedures posted in TFFACT.
  5. Enter all training data and coursework into TFFACT accurately and timely to support the completion of tobacco program deliverables and attempt to collect any missing information.
  6. Scan and store all course and training attendance forms.
  7. Track and enter NRT assignments by participant in TFFACT per guidelines and mail out second distributions of NRT within 30 days of class.
  8. Assist with attending or preparing for local health fairs (this may require occasional nights and weekends).
  9. Contribute to course preparations for other facilitators as needed.
  10. Support tobacco cessation staff in the completion of program deliverables.
  11. Participate in scheduled staff and team meetings.
  12. Provide education on, and facilitate enrollment into a Qualified Health Plan available through the Federal Marketplace (Healthcare.gov).
  13. Conduct outreach and education through health fairs, presentations, events, and other potential opportunities to help consumers and partners learn about the Health Insurance Marketplace, the navigator program, its relation to them, and the enrollment process.
  14. Provide in-person and virtual assistance directly to consumers.
  15. Abide by all agency, federal and state policies, procedures, and mandates, including timely project reports and all required data entry.
  16. Provide information in a fair and impartial manner that is culturally and linguistically appropriate for the populations served, including individuals with limited English proficiency.
  17. Inform consumers of their rights to appeal eligibility and enrollment decisions and assist with filing such.
  18. Identify and establish collaboration with community-based organizations (CBO) and community sites for enrollment assistance, and outreach and education events.
  19. Participate in program-related meetings, training, and conference calls.
  20. Positively represent the agency at all times.
  21. Provide wrap-around (referral) services when consumers need assistance linking to other community agencies, as appropriate.
  22. Coordinates with the Navigator Program manager and team to ensure the success of events and enhance public awareness.
  23. Build strong relationships with Community-Based Organizations.
  24. Perform any other related duties as assigned.


  1. A minimum of an associate’s degree or a vocational certificate with experience required
  2. Excellent written and oral communication skills
  3. Experience with data collection, entry, and management
  4. Strong computer skills such as in the use of Excel, Word, Adobe, and databases
  5. Strong administrative skills, attention to detail, and self-direction/motivation
  6. Organized and good with time management
  7. Interested in improving the health outcomes of residents
  8. Ability to multi-task and remain confidential
  9. Knowledge of tobacco dependence and other chronic diseases helpful
  10. Must reside or work in Washington, Holmes, Jackson, Jefferson, Madison, Taylor, Wakulla, Bay, Franklin, Gulf, Calhoun, Liberty, Gadsden, Escambia, Walton, Santa Rosa, Okaloosa, or Leon County.

Physical Requirements and Working Conditions:  Must be able to sit in front of a computer screen daily, stand for long periods intermittently, and operate standard office equipment, including computers, phones, copy machines, etc. Must have the stamina to maintain attention to detail despite interruptions. Needs to be capable of lifting and carrying files or materials weighing up to 20 pounds. Good vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone in a courteous manner. 

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